Absolute care is a domiciliary care agency, which provides a range of personal care and essential domestic support services for vulnerable people living in their own homes who may be unable to carry out theses tasks for themselves. Regulated and assessed by the Care Quality Commission and an approved provider to Wolverhampton Social Services.
We offer services on public holiday, overnight services or live-in services, please call. 07728 544550
Frequently asked questions
How are my services arranged?
A senior member of staff will make an appointment with you in your
home to discuss your particular requirements. You may like a family
member or friend to be present. This visit is free and carries no
obligation. Once both parties have agreed on the service to be
provided and the costs explained you will be given a contract which
details our terms and conditions and a home file containing more
information about the way we work.
Will I always have the same carer?
One of our senior staff will usually visit you for the first few calls to
get to know you better and will then introduce you to your assigned
carers. We aim to match carers to clients as closely as possible and to
maintain continuity whenever we can.
What if I don’t like my carer?
Very rarely there may be a clash of personalities. If there is a problem
just let us know and we will make alternative arrangements for you.
Is there a written plan of care for each client?
We develop an individualized and completely confidential Plan of Care for
each client. The purpose is to document the type of care services needed
and when the client would like to initiate care. Once the client, and family
members, and care team agrees on the Plan of Care, the office staff will use
that information to recommend the caregiver who will be delivering the
service, establish the schedule and agree to the monitoring and
What is Respite Care?
Respite care services give you time to leave the home for a few hours or
even a few days, knowing the one you care for is in
Will my carer be properly trained?
All our care assistants undergo regular training in all aspects of the
service they provide. Carers are routinely monitored and supervised
by senior staff. With your permission, the Manager or Deputy
Manager may monitor the carer while they are working in your home.
We will also arrange regular review visits with you to make sure you
are happy with the service you receive.
How much will it cost?
For our current scale of charges please contact us on 07728544550
or email absolutecaresolutions.org
Fees are individually calculated for each contract depending on the
length of the visit, the location and the type of service provided. All
charges will be explained to you before the service starts.
You may be entitled to assistance from Social Services please ring the
Wolverhampton Adult Social Care team 01902 551199 to request an
assessment or go to www.wolverhampton.gov.uk/adult-social- care
for more details.
How do I pay?
You will be invoiced at the end of each month. Your invoice will detail
all the visits carried out for that month. Payment can be made by
cheque or bank transfer.We welcome clients receiving Direct Payments from Wolverhampton Council and for those with managed accounts we can invoice the
management company, if you prefer.